This document explains the basics of using arbitration for consumer disputes, the AAA's role in the process, the types of disputes covered by the AAA's Supplementary Procedures for Consumer Disputes and how to file a claim with and get further assistance through the AAA.

This guide provides a quick overview of the arbitration process in general and addresses specific questions affecting parties who do not plan to utilize a representative in the arbitration proceedings. Topics covered include the roles and responsibilities of the other parties and their representatives--as well as those of the arbitrator--and the steps of the ADR process, from the filing of the case to the hearing and the award.

This notice is intended to comply with California law requiring the AAA to publicly post and disclose certain information regarding companies and attorneys who make use of the AAA's services to resolve disputes involving consumers, employees and health care patients beginning January 1, 2003.

This document provides important disclosure information about consumer dispute resolution claims filed with the American Arbitration Association.

Today more than ever, companies recognize the need to resolve disputes faster and contain costs while facilitating better outcomes. That’s why many are turning to settlement. And to the American Arbitration Association’s® (AAA) Non-Binding Dispute Resolution Services – a suite of settlement options that offers smart, effective solutions.